Lux Liquor
On-Demand Alcohol Delivery • Zimbabwe

Request Account & Data Deletion

Google Play & Apple App Store Compliant Deletion Portal • Updated: November 2026

At Lux Liquor (operated by Intercept Investments (Private) Limited), we respect your right to control your personal data. In accordance with Google Play Developer Policies, Apple App Store Review Guidelines, and the Zimbabwean Cyber and Data Protection Act [Chapter 12:07], you can request the permanent deletion of your Lux Liquor account and associated personal data at any time.

Method 1: Delete Your Account Within the Mobile App (Instant)

If you still have the Lux Liquor app installed on your Android or iOS device, this is the quickest method:

  1. Open the Lux Liquor mobile app.
  2. Tap on Account / Profile in the bottom navigation bar.
  3. Select Settings → Privacy & Security.
  4. Scroll down and tap Delete Account.
  5. Read the confirmation prompt and confirm by entering the one-time verification code (OTP) sent to your registered phone number or email.

Upon confirmation, your session is immediately terminated, and your account enters the 30-day permanent deletion queue.

Method 2: Web Deletion Request (If App is Uninstalled)

If you have uninstalled the app or no longer have access to your device, submit your deletion request using the form below, or send an email directly to support@luxliquor.co.zw with the subject line “Account Deletion Request”.

Identity Verification Requirement

To prevent unauthorized or fraudulent account deletions, our customer support team will send a verification SMS or email to the registered phone number/email before final deletion is processed.

Used to find your account and send identity verification OTP.

What Data Is Deleted?

When your account deletion is finalized, we permanently remove or irreversibly anonymize the following data:

  • Personal Profile Data: Full name, email address, phone number, and password hashes.
  • Saved Locations: All saved delivery addresses, apartment numbers, notes, and GPS coordinates.
  • Payment Tokens: All stored payment method tokens and wallet associations.
  • Marketing & Notification Data: Push notification tokens, SMS subscription logs, and marketing preferences.
  • In-app Messages: Chat logs between you and delivery drivers or customer support.

What Data Is Retained & Why?

In accordance with statutory legal requirements under Zimbabwean law, certain minimal data records cannot be immediately deleted:

  • Financial & Tax Records: Under Zimbabwe Revenue Authority (ZIMRA) regulations and the Value Added Tax Act [Chapter 23:12], invoices, transaction amounts, and payment references must be retained for up to six (6) years for tax audits and financial reporting.
  • Fraud & Dispute Records: Anonymized transaction timestamps and delivery confirmation records may be retained for up to 180 days to resolve pending chargebacks, bank disputes, or ongoing legal claims.

Retained records are strictly quarantined and never used for marketing, profiling, or commercial purposes.

Processing Timeline

  • Immediate Action: Your account is immediately deactivated and logged out across all devices. You will no longer be able to place orders.
  • Grace Period: We maintain a 7-day grace period during which you can contact support to cancel an accidental deletion request.
  • Full Purge: All eligible data is permanently expunged from our operational databases within 30 days of request verification.

Need Assistance?

If you experience any difficulties submitting your deletion request, contact us directly: